These booking conditions contain important information and set out contractual terms and conditions which apply to the booking you make of Windfall Cottage. These booking conditions include some exclusions and limitations of liability and it is therefore important that you read them carefully.
Checking availability: In the first instance please check the availability page on this web site. This web site is kept up to date with new bookings - but do feel free to email / telephone to confirm the availability.
How to enquire or to book: Please include the following information:
Your name and telephone number (+ postal address if this is a firm booking).
Brief details of your group - number of adults and children - and if you would like to bring a dog.
Dates you would like to book.
Whether this is an enquiry or a firm booking.
Contact is preferred through email - but do not hesitate to telephone us if this is more convenient for you.
When you know that you would like to book the cottage - please let us know your firm intent as soon as possible to avoid disappointment.
We can provisionally hold a firm request to book the cottage for 1 week to allow a deposit to reach us.
Payments: A bank transfer is preferred, although we can handle Paypal (the booker shall pay the charges levied by Paypal) or a cheque. International payments can be handled. The booker shall be responsible for paying all international bank transfer charges incurred by both parties.
Deposit: Once we have discussed suitable dates, a provisional booking will only be confirmed on receipt of a deposit of 20% of the full rental value. The deposit must be received by us within 7 days of any email or telephone call to confirm the booking otherwise the booking will be cancelled.
Balance payment: The balance and separate damage bond cheque (see below) is required a minimum of 6 weeks before the start of your holiday, without further demand. If we do not receive these 6 weeks before we may, at our discretion, seek to re-let the cottage.
Cancellations: Should you wish to cancel the booking after a deposit and/or balance has been paid, please contact us and we will make every effort to re-let that period. If successful - we will promptly return the deposit and/or balance to you. Should we be unable to re-let, the deposit and/or balance will not be returned. We recommend that you take out travel insurance suitable for UK holidays prior to booking.
Damage / security bond: A separate £100 cheque must be sent when the full balance is due. This will be destroyed after your stay - assuming no problems, the full balance has been settled and the cottage has been left clean and as you found it. Please send a stamped self-addressed envelope with your payment if you would like the cheque returned. If extra cleaning is required or other monies are owed then the cheque will be cashed and any balance returned to the letter.
Arrival & departure: The cottage is normally available from 16:00 on a Friday through to 10:00 on the following Friday (weekly); 16:00 Friday to 10:00 Monday (weekends) and 16:00 Monday to 10:00 Friday (midweek). We ask that you observe these times to allow our housekeeper to prepare the cottage for the next guests.
Complaints: Your enjoyment and satisfaction of your stay in Windfall is important to us. Please let us know within 24 hours of your arrival if you are not satisfied with the condition you find the cottage in (or anything else amiss) and we will do everything we can to resolve this. It becomes increasingly difficult to resolve problems and frustrating for both parties if deficiencies are raised to us late in, or after, your stay.
Cleaning: You should find the cottage clean and tidy upon your arrival. The booking is taken on the basis that you leave it in the same condition that you find it. Although we employ a professional housekeeper to prepare the cottage for the next guests, if we have to carry out extra cleaning, repairs or replacement to damaged contents of the the cottage then this will be deducted from your damage bond. Again, please let us know within 24 hours of your arrival if you are not satisfied with the condition you find the cottage in.
Breakages - we understand that these will inevitably happen. Please do not worry about breakages to single plates / cups / glasses etc. BUT please let us know so that we can replace them from a small stock of spares in time for the next guests. We may ask you to pay for replacement of multiple or larger items. If any appliances or facilities in the cottage are not working - we really appreciate being told at your earliest opportunity so that we can arrange speedy repair
What is included: The charge for the cottage includes: bed linen for up to 8 people (2 double, 4 single beds), electricity and hot water, an initial supply of logs for the burner, TV & DVD. For rentals longer than 1 week, the bed linen will be changed after the first week. Broadband internet is free to our guests but availbility and service level is subject to that provided by our internet service provider.
What is not included: We have tried to provide all that you will need to make your stay comfortable - but please note that towels are not provided. Bedding for the infant's cot is not provided.
Small Children: Please let us know at the time of booking if you need the high-chair or stair-guard for smaller children.
Dogs: Well behaved dogs are most welcome on the conditions that 1) they are not allowed on the furnishings 2) that they stay downstairs. We ask that you do not leave your dog(s) alone in the house. A £15 charge is made for each dog. We recommend you keep your dog on a lead at all times outside of the cottage as this is a rural area with livestock in the surrounding fields and occasionally on the roads.
Restrictions: Sorry - no bookings for stag or hen parties or from groups under the age of 25.
Force Majeure. We cannot accept liability or responsibility for any alterations, delay or cancellation or any other loss or damage caused by war, civil strife, terrorist action, industrial disputes, fire, sickness, bad weather, epidemics, acts of any government, or public authority, changes imposed by re-scheduling of airlines or any event outside our control.
Smoking: The cottage is a no smoking area.
Larger Parties: Windfall Cottage accommodates up to 8 people. Larger parties can be accommodated by booking both the adjoining property Kittiwake and Windfall together (max 12/13).
Kittiwake Cottage is under separate ownership. Both cottages are very popular so a double booking would need to be made well in advance.
Click here to see the Kittiwake Cottage web site.
Phone: Rob Sanders on 07973 414304
or Richard Barker on 07977 274182
or Michael Fletcher on 07966 136020 or 0117 951 8959